Return Policy
Services:
If you weren’t pleased with your service, please reach out to us. We do not refund services, but it's important to us that you are 100% satisfied.
Products:
Due to our products being dispensed we cannot accept returns. However, if you're unsure about a product, we'd be glad to make a sample of it for you to try at home, so you can be sure your new product works for you after you buy it.
Gift Cards:
Our gift cards are like cash. While they never expire, they can’t be replaced if lost or stolen. They also cannot be exchanged for cash unless required by law. Non-refundable.
Cancellation Policy
We request the courtesy of 24 hours' notice in the event of an appointment cancellation.
A 50% cancellation fee is applied to last-minute cancellations and a 100% missed-appointment fee is applied to no-shows. We require a credit card to guarantee the booking.
In the event of an emergency the cancellation fee will be waived.
Shipping & Handling
Canada Post:
Standard: 5 to 7 business days (excluding weekends and holidays) - $15
Express: 2 to 5 business days (excluding weekends and holidays) - $20
Order Processing Times:
Standard — Orders placed before our shipping cut-off time of 2pm CT will be shipped same day Monday to Friday. All orders placed after the local cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed out the next business day.
Express Shipping — Orders placed before our shipping cut-off time of 1pm CT will be shipped same day Monday to Friday. All orders placed after the local cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
*All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.